Cases

Written investment advisory agreement

Category Investment advice and asset management | Source Annual Report 2018/12

The bank suggested conclusion of a written investment advisory agreement to the customer. The customer did not wish to accept the offer, whereupon the bank told him that it would

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Cancellation of a fund savings plan

Category Investment advice and asset management | Source Annual Report 2018/13

The young customer had signed an application for an actively managed fund savings plan with a financial advisor, working as a sales partner for the bank, under which she was

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Information about early repayment of a convertible bond

Category Stock exchange and custody accounts | Source Annual Report 2018/14

An asset manager claimed on behalf of a number of his clients that the bank had not issued information regarding the termination of a convertible bond even though, as custodian

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Cancellation of a limited buy order for a derivative

Category Stock exchange and custody accounts | Source Annual Report 2018/15

The customer complained that the bank cancelled a limited buy order for a derivative before the selected end date without duly informing him because the issuer had temporarily indicated that

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Default interest charged for a mortgage repayment at the end of the year

Category Fixed-rate mortgage | Source Annual Report 2018/08

The customer had a mortgage due for repayment on 31 December 2017 refinanced by another bank. The repayment was made on the first working day of the new year, in

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