Cases

Damage after splitting of a crypto currency

Category Stock exchange and custody accounts | Source Annual Report 2019/14

The customer was invested in a crypto currency. He held the corresponding credit balance in a securities account at the bank. After the splitting of the crypto currency, the bank

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Missing credit of a subsequent payment on dividends for a custodian client

Category Stock exchange and custody accounts | Source Annual Report 2019/13

The client complained to the bank that the bank had not credited him with back payments of dividends for a certain share position which he held in his custody account

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Monitoring of the use of funds on a construction account held in the name of a general contractor

Category Other loans | Source Annual Report 2018/10

The complainant had entered into an agreement with a general contractor (“GC”) to build a single family home. The agreement stated that the GC should open a building account with

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Early repayment penalty charge for mortgages redeemed early

Category Fixed-rate mortgage | Source Annual Report 2018/09

The customer took out a mortgage with the bank which was subdivided into multiple instalments. He repaid the mortgage early and the bank demanded that he pay early repayment penalties

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Monitoring use of funds on a construction account held in the name of a general constructor

Category Other loans | Source Annual Report 2018/11

This complainant and building owner had entered into an agreement with a general contractor (GC) regarding the construction of a single family home. The construction project was funded by the

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