The customer and tenant asked the bank to repay a rent deposit as the underlying tenancy had ended more than one year prior to his repayment request and the landlord

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The representative of a cultural association paid in the cash takings from events at a bank counter after first counting the money herself. The cash was accepted by the bank

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During the course of a construction project, the customer had settled a dispute with a contracting partner. As a result, he had to pay a significantly reduced amount in fixed

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The customer entered a payment instruction via online banking based on an orange payment slip. In doing so, she entered the wrong reference number by mistake. The sum in question

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From his CHF account, the customer ordered a payment in USD to a Canadian recipient via online banking. The payment was returned by the recipient bank due to incomplete information.

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