Cases

Information about early repayment of a convertible bond

Category Stock exchange and custody accounts | Source Annual Report 2018/14

An asset manager claimed on behalf of a number of his clients that the bank had not issued information regarding the termination of a convertible bond even though, as custodian

[continue reading…]



Cancellation of a limited buy order for a derivative

Category Stock exchange and custody accounts | Source Annual Report 2018/15

The customer complained that the bank cancelled a limited buy order for a derivative before the selected end date without duly informing him because the issuer had temporarily indicated that

[continue reading…]



Default interest charged for a mortgage repayment at the end of the year

Category Fixed-rate mortgage | Source Annual Report 2018/08

The customer had a mortgage due for repayment on 31 December 2017 refinanced by another bank. The repayment was made on the first working day of the new year, in

[continue reading…]



Savings account with special interest terms

Category Account / Savings account / Counter | Source Annual Report 2018/01

A couple each opened an interest growth savings account with the bank as they considered its terms to be favourable. Upon attaining a specific savings target, the customers intended to

[continue reading…]



Acceptance of costs for CAPA clarifications regarding a customer’s mental competence

Category Account / Savings account / Counter | Source Annual Report 2018/02

The bank had doubts that its long-standing customer was of sound mind and judgement to make asset management decisions and requested confirmation from the Child and Adult Protection Authority (CAPA)

[continue reading…]