An asset manager claimed on behalf of a number of his clients that the bank had not issued information regarding the termination of a convertible bond even though, as custodian

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The customer complained that the bank cancelled a limited buy order for a derivative before the selected end date without duly informing him because the issuer had temporarily indicated that

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The customer had a mortgage due for repayment on 31 December 2017 refinanced by another bank. The repayment was made on the first working day of the new year, in

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A couple each opened an interest growth savings account with the bank as they considered its terms to be favourable. Upon attaining a specific savings target, the customers intended to

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The bank had doubts that its long-standing customer was of sound mind and judgement to make asset management decisions and requested confirmation from the Child and Adult Protection Authority (CAPA)

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