Cases

Modification of the contractual conditions during the term of a fixed-rate mortgage

Category Fixed-rate mortgage | Source Annual Report 2019/04

The customer repaid two fixed-rate mortgages before their maturity. The bank charged her an early repayment fee, taking into account negative reinvestment rates in addition to the interest rates agreed

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Losses from an investment in a structured product

Category Investment advice and asset management | Source Annual Report 2019/09

After a consultation with her client advisor, the client invested in a structured product based on forex transactions. She claimed that she did not understand the essential characteristics of the

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Losses within the scope of an asset management mandate

Category Vermögensverwaltungsmandat | Source Annual Report 2019/08

The client, who was represented by a lawyer, had an asset management mandate with the Swiss subsidiary of a major international bank for many years. The bank gave up part

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Losses within the scope of an asset management mandate

Category Vermögensverwaltungsmandat | Source Annual Report 2019/07

The clients concluded an asset management mandate with the bank in January 2018. After suffering book losses of around 7% of the assets invested in the mandate, they terminated the

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Poor performance of an investment fund

Category Investment advice and asset management | Source Annual Report 2019/06

One client in advanced age invested in an investment fund after receiving advice from the bank. He complained to the ombudsman that the value of his fund units had fallen

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