Brigitta M. Gadient new President of the Swiss Banking Ombudsman Foundation

November 19th, 2020

The Swiss Bankers Association has elected Ms. Brigitta M. Gadient as President of the Swiss Banking Ombudsman Foundation as of 1 January 2021. She succeeds Annemarie Huber-Hotz, who passed away

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Swiss Banking Ombudsman: ready for FinSA

July 2nd, 2020

The Federal Department of Finance, as the competent authority, has recognised the Banking Ombudsman as an ombudsman’s office within the meaning of the FinSA. Bank is not automatically liable for

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Negative interest rate for early repayment penalties

January 10th, 2020

The article is published in German and French only.

The time of “free services” is gone!

June 27th, 2019

The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly people. First

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Herausgabe von Kopien «alter» Bankdokumente (available only in German)

January 3rd, 2019

Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe

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