The time of “free services” is gone!

June 27th, 2019

The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly people. First

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Herausgabe von Kopien «alter» Bankdokumente (available only in German)

January 3rd, 2019

Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe

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25 years of the Banking Ombudsman: as relevant as ever.

June 28th, 2018

In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness to compromise. Case studies also

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Banking Ombudsman would like to see mitigation of procedural costs

June 29th, 2017

At his annual media conference, the Swiss Banking Ombudsman addressed a long-standing issue for the Ombudsman’s Office, namely bank charges. “Banks are increasingly charging fees for services that have previously

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Financial Services Act: sensible, up-to-date legislation

June 30th, 2016

At his annual media conference the Swiss Banking Ombudsman spoke positively about current developments in the legislation project Financial Services Act. Marco Franchetti said: “From the perspective of the Banking

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