Swiss Banking Ombudsman: ready for FinSA

July 2nd, 2020

The Federal Department of Finance, as the competent authority, has recognised the Banking Ombudsman as an ombudsman’s office within the meaning of the FinSA. Bank is not automatically liable for

[continue reading…]

Negative interest rate for early repayment penalties

January 10th, 2020

The article is published in German and French only.

The time of “free services” is gone!

June 27th, 2019

The time of “free services” is gone! E-banking: when the customer makes a mistake, who is responsible? Banks face major challenges when it comes to offences involving elderly people. First

[continue reading…]

Herausgabe von Kopien «alter» Bankdokumente (available only in German)

January 3rd, 2019

Bankkunden können die nochmalige Zurverfügungstellung von bereits einmal erhaltenen Bankunterlagen verlangen. Wie der Bankenombudsman Fälle handhabt, in welchen der zeitliche Umfang der Herausgabepflicht der Bank oder deren mit einer Herausgabe

[continue reading…]

25 years of the Banking Ombudsman: as relevant as ever.

June 28th, 2018

In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness to compromise. Case studies also

[continue reading…]