Restrictions

Under the regulations, the Banking Ombudsman acts as an intermediary for customers of all banks belonging to the Swiss Bankers Association (i.e. virtually every bank in Switzerland). He cannot help with issues affecting branches or subsidiaries of Swiss banks abroad.

It should also be borne in mind that the Banking Ombudsman cannot influence the banks in matters of business or pricing policy. He is therefore neither empowered to question decisions regarding credit extensions, nor to challenge fee schedules.

Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active. Other cases may be so complex that they fall outside the scope of the Ombudsman process or the Ombudsman may advise the customer or his representative to apply directly to the courts on other grounds.

The Banking Ombudsman does not provide general legal opinions or legal advice. In the case of general banking questions, where no specific disputes are involved, the bank should be contacted directly.