Documents
Regulations
| Preview | Description | Download |
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 | Foundation Charter of the Swiss Banking Ombudsman Foundation | Foundation Charter |
 | Rules of Procedure for the Swiss Banking Ombudsman | Rules of Procedure |
 | The procedure in brief | Leaflet |
 | Conflict of Interest Rules for the Ombudsman’s Office [Code of Conduct] | Code of Conduct |
 | Authorization form | Deutsch Français English Italiano |
 | Guidelines on the treatment of assets without contact and dormant assets held at Swiss banks (Guidelines on Dormant Assets) | Deutsch Français English Italiano |
Speeches and Positions
| Preview | Description | Download |
|---|---|---|
 | Stellungnahme vom 30. Oktober 2014 des Schweizerischen Bankenombudsman zur Vernehmlassungsvorlage für ein Bundesgesetz über die Finanzdienstleistungen (FIDLEG) | Deutsch |
 | Position des Schweizerischen Bankenombudsman vom 22. Mai 2015 (Kurzfassung) | Deutsch Français |
| Vernehmlassung des Schweizerischen Bankenombudsman zum FINMA Vertriebsbericht 2010 vom 28. April 2010 | Deutsch |
| Evaluation der Institution und der Funktion "Schweizerischer Bankenombudsman" Summary of the report | Studie (deutsch) Deutsch Français English Italiano |
 | Arbitration between banks and clients: Could FINRA be a model? Marco Franchetti / Philipp von Ins | Publication (english) |
Annual Reports
| Preview | Description | Download |
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 | Annual Report 2016 | Deutsch Français 2016 in Brief |
 | Annual Report 2015 | Deutsch Français 2015 In Brief |
| Annual Report 2014 | Deutsch Français Editorial 2014 in Brief |
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| Annual Report 2013 | Deutsch Français English (Summary 2013). |
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| Annual Report 2012 | Deutsch Français |
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| Annual Report 2011 | Deutsch Français English (Summary 2011). |
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| Annual Report 2010 Annual Report 2009 Annual Report 2008 Annual Report 2007 Annual Report 2006 Annual Report 2005 Annual Report 2004 Annual Report 2003 | English (Summary 2010) English (Summary 2009) Deutsch Français Deutsch Français Deutsch Français Deutsch Français Deutsch Français Deutsch Français |
Press conferences
| Preview | Description | Download |
|---|---|---|
 | Press conference, June 29, 2017 | Media Conference |
 | Press conference, June 30, 2016 | Media Conference |
 | Press conference, July 2, 2015 Speech of Marco Franchetti | Media Conference Speech by Marco Franchetti |
| Press conference, July 3, 2014 Speech of Marco Franchetti | Marco Franchetti, Deutsch Marco Franchetti, Français |
| Press conference, July 4, 2013 Speech of Hanspeter Häni, Banking Ombudsman Speech of Annemarie Huber-Hotz Speech of Marco Franchetti | Hanspeter Häni, Deutsch Annemarie Huber-Hotz, Deutsch Marco Franchetti, Deutsch |
| Press conference, July 3, 2012 Speech of Hanspeter Häni, Banking Ombudsman | Hanspeter Häni, Deutsch |
| Press conference, July 5, 2011 Speech of Hanspeter Häni, Banking Ombudsman | Hanspeter Häni, Deutsch |
| Press conference, July 6, 2010 Speech of Hanspeter Häni, Banking Ombudsman | Hanspeter Häni, Deutsch |
Pictures
| Pictures Marco Franchetti, Banking Ombudsman |
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