Stock exchange and custody accounts

Loss due to failure of the custodian bank to pass on essential information

Category Stock exchange and custody accounts | Source Annual Report 2019/12

The bank informed the client of an offer to exchange a bond, which the client kept in his securities account with the bank. The client wanted to accept the offer,

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Missing credit of a subsequent payment on dividends for a custodian client

Category Stock exchange and custody accounts | Source Annual Report 2019/13

The client complained to the bank that the bank had not credited him with back payments of dividends for a certain share position which he held in his custody account

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Damage after splitting of a crypto currency

Category Stock exchange and custody accounts | Source Annual Report 2019/14

The customer was invested in a crypto currency. He held the corresponding credit balance in a securities account at the bank. After the splitting of the crypto currency, the bank

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Information about early repayment of a convertible bond

Category Stock exchange and custody accounts | Source Annual Report 2018/14

An asset manager claimed on behalf of a number of his clients that the bank had not issued information regarding the termination of a convertible bond even though, as custodian

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Cancellation of a limited buy order for a derivative

Category Stock exchange and custody accounts | Source Annual Report 2018/15

The customer complained that the bank cancelled a limited buy order for a derivative before the selected end date without duly informing him because the issuer had temporarily indicated that

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