Proof of identity

Right of information for heir of an economic beneficiary

Category Proof of identity | Source Annual Report 2018/23

The heir, represented by a lawyer, requested information about an account in the name of a company with its registered office abroad since the deceased party was an economic beneficiary

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Payment instructions debiting an estate account

Category Proof of identity | Source Annual Report 2018/24

One of the co-heirs of the bank client asked the bank to debit the deceased’s account for a bill for expenses incurred by her prior to the customer’s death, and

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Compliance by the bank with court injunction in the absence of the client’s consent

Category Proof of identity | Source Annual Report 2017/18

The client complained to the Ombudsman about the fact that the bank had submitted mortgage notes from his company’s custody account to the court, without sufficient legal grounds, and that

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No right to information or rights over the assets in a registered savings account without a valid certificate of inheritance

Category Proof of identity | Source Annual Report 2017/16

The party submitting the request had an original savings passbook in the name of his aunt who died in 1984, held with a banking institution for whom the bank was

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Succession of a deceased account holder

Category Proof of identity | Source Annual Report 2017/19

The ex-wife of a deceased account holder asked the Ombudsman to request that the bank pay her 50% of the assets deposited in an account opened in the deceased’s name.

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