Pension products

Delayed liquidation of a Pillar 3a account

Category Pension products | Source Annual Report 2018/25

The customer closed his Pillar 3a account and issued his bank with a corresponding instruction for the attention of its pension foundation. The closure process took almost a month in

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Withdrawal of Pillar 3a assets for payment into the pension fund

Category Pension products | Source Annual Report 2018/26

The customer wanted to withdraw her Pillar 3a balance and pay it into the pension fund (Pillar 2). She accused the bank of not having performed this transaction in the

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Payment of vested pension benefits to the deceased’s life partner

Category Pension products | Source Annual Report 2018/27

The two children and sole heirs of a customer did not agree with the fact that the bank’s vested benefits foundation had paid the customer’s vested pension benefits to his

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Change of interest rate for a Pillar 3a account

Category Pension products | Source Annual Report 2018/28

The customer held a Pillar 3a account with the bank’s pension foundation. He complained that the interest rate for said account had been reduced twice without him being informed about

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Withdrawal of pension assets (3a pension account)

Category Pension products | Source Annual Report 2017/20

The client requested the withdrawal of funds from his 3a pension account held with a bank pension foundation after proving his identity with a copy of a polling card and

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