Payment transactions

Unsuccessful cancellation of a standing order

Category Payment transactions | Source Annual Report 2019/03

The customer was the owner of a company and had a conflict with an employee. The employee terminated her employment on a Thursday without notice. The following Friday, the customer

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Claim for compensation due to delayed execution of a payment

Category Payment transactions | Source Annual Report 2018/05

During the course of a construction project, the customer had settled a dispute with a contracting partner. As a result, he had to pay a significantly reduced amount in fixed

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Misdirected payment

Category Payment transactions | Source Annual Report 2018/06

The customer entered a payment instruction via online banking based on an orange payment slip. In doing so, she entered the wrong reference number by mistake. The sum in question

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Compensation for a returned international payment

Category Payment transactions | Source Annual Report 2018/07

From his CHF account, the customer ordered a payment in USD to a Canadian recipient via online banking. The payment was returned by the recipient bank due to incomplete information.

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Currency used when executing an international payment order

Category Payment transactions | Source Annual Report 2017/15

The client contacted the Ombudsman as she was accusing the bank of being liable for a loss of 618 CHF incurred by her due to the incorrect execution of a

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