Payment transactions

Currency used when executing an international payment order

Category Payment transactions | Source Annual Report 2017/15

The client contacted the Ombudsman as she was accusing the bank of being liable for a loss of 618 CHF incurred by her due to the incorrect execution of a

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Incoming payment with conflicting information

Category Payment transactions | Source Annual Report 2017/13

The client, holder of an account with a bank situated in Asia, instructed said bank to pay a large sum in USD from that account to a CHF account she

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Incorrect payment instruction in foreign currency

Category Payment transactions | Source Annual Report 2017/14

The owner of a company issued two payment instructions in EUR, on the company’s behalf, of some significance for a total amount of 180,000 EUR to be debited from the

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