Consideration of eligibility for a loan in accordance with the Swiss Consumer Credit Act

Category Miscellaneous | Source Annual Report 2017/22

Shortly after taking out a consumer loan with the bank, the client had some difficulty making the required monthly repayments. According to him, the bank made serious errors when reviewing

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Bank’s duty to provide information

Category Miscellaneous | Source Annual Report 2017/25

The clients accused the bank of not having informed them, when collecting coupons, about the fact that the fund unit certificates, kept at their home, should have been converted. The

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Foreign currency transfers between accounts with or without foreign exchange transactions

Category Miscellaneous | Source Annual Report 2017/27

The client, residing abroad, had a US dollar (USD) account and a pounds sterling (GBP) account with the bank. According to him, shortly before the vote on Brexit was held,

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Non-acceptance of new general terms and conditions by client

Category Miscellaneous | Source Annual Report 2017/23

Disagreeing with the new General Terms and Conditions (GTC) sent to her by the bank, the client requested the Ombudsman’s mediation due to the bank’s refusal to maintain the GTC

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Termination of the business relationship by the bank after mediation proceedings closed with the Ombudsman

Category Miscellaneous | Source Annual Report 2017/21

A client contacted the Ombudsman as he felt that the charge of 50 CHF deducted by the bank for cash withdrawals and payments made by debit card from his savings

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