Investment advice and asset management

Poor performance of an investment fund

Category Investment advice and asset management | Source Annual Report 2019/06

One client in advanced age invested in an investment fund after receiving advice from the bank. He complained to the ombudsman that the value of his fund units had fallen

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Losses from an investment in a structured product

Category Investment advice and asset management | Source Annual Report 2019/09

After a consultation with her client advisor, the client invested in a structured product based on forex transactions. She claimed that she did not understand the essential characteristics of the

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Tax loss due to a structured product allegedly acquired without the client’s order

Category Investment advice and asset management | Source Annual Report 2019/10

The client claimed that he was an investor who was willing to take only modest risks. He wanted to invest an account balance of several million US dollars in fiduciary

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Written investment advisory agreement

Category Investment advice and asset management | Source Annual Report 2018/12

The bank suggested conclusion of a written investment advisory agreement to the customer. The customer did not wish to accept the offer, whereupon the bank told him that it would

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Cancellation of a fund savings plan

Category Investment advice and asset management | Source Annual Report 2018/13

The young customer had signed an application for an actively managed fund savings plan with a financial advisor, working as a sales partner for the bank, under which she was

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