The bank suggested conclusion of a written investment advisory agreement to the customer. The customer did not wish to accept the offer, whereupon the bank told him that it would

[continue reading…]

The young customer had signed an application for an actively managed fund savings plan with a financial advisor, working as a sales partner for the bank, under which she was

[continue reading…]

The client, wishing to invest her savings, asked the bank to provide her with some investment proposals. Having identified the client’s risk profile, the bank sent her some investment proposals

[continue reading…]

A lawyer representing a client now aged 90 criticised the bank for having advised his client, in 2005, to invest in a private equity product that was incompatible with the

[continue reading…]

The client requested the Ombudsman’s advice on the matter of retrocession fees. In 2012, she claimed a refund of retrocession fees from her bank. Believing that the limitation period for

[continue reading…]