Investment advice and asset management

Written investment advisory agreement

Category Investment advice and asset management | Source Annual Report 2018/12

The bank suggested conclusion of a written investment advisory agreement to the customer. The customer did not wish to accept the offer, whereupon the bank told him that it would

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Cancellation of a fund savings plan

Category Investment advice and asset management | Source Annual Report 2018/13

The young customer had signed an application for an actively managed fund savings plan with a financial advisor, working as a sales partner for the bank, under which she was

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Investment strategy suited to the client

Category Investment advice and asset management | Source Annual Report 2017/07

The client, wishing to invest her savings, asked the bank to provide her with some investment proposals. Having identified the client’s risk profile, the bank sent her some investment proposals

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Investment in long-term private equity for an elderly person

Category Investment advice and asset management | Source Annual Report 2017/06

A lawyer representing a client now aged 90 criticised the bank for having advised his client, in 2005, to invest in a private equity product that was incompatible with the

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Limitation period for entitlement to refund of retrocession fees

Category Investment advice and asset management | Source Annual Report 2017/05

The client requested the Ombudsman’s advice on the matter of retrocession fees. In 2012, she claimed a refund of retrocession fees from her bank. Believing that the limitation period for

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