Charges and commissions

Fiction of delivery and assumption of approval

Category Charges and commissions | Source Annual Report 2017/01

The bank introduced new charges and significantly increased certain existing charges. It then terminated the account relationship and debited considerable administrative charges from the client who had not provided any

[continue reading…]



Reimbursement of newly introduced charges where notification of these was sent by the bank in a letter to the wrong address by mistake

Category Charges and commissions | Source Annual Report 2017/02

In 2014, the bank sent a letter to its client residing abroad. It informed the client that, due to a new strategic direction being adopted by the bank, her account

[continue reading…]