Charges and commissions

Fees charged on a savings book

Category Charges and commissions | Source Annual Report 2018/17

The customer’s parents had opened a savings book for him many years earlier. This had been forgotten about. When it re-emerged, they handed the savings book to the customer who

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Fee for failing to provide notice due to breach of notice terms and conditions for a savings account

Category Charges and commissions | Source Annual Report 2018/18

The customer wanted to make larger transfers from a savings account in the bank’s e-banking system. He was made aware, by means of an automated notice, that a notice period

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Fee for failing to provide notice due to breach of notice terms and conditions for a savings account

Category Charges and commissions | Source Annual Report 2018/19

The customer had invested around 1,000,000 CHF with the bank in a savings account with a preferential interest rate. In December 2017, the bank informed him that this type of

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Fee increases during probate proceedings

Category Charges and commissions | Source Annual Report 2018/20

The three sons and heirs of a deceased customer in South America claimed that the bank had refused to allow them access to the account documentation during the probate proceedings

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Fiction of delivery and assumption of approval

Category Charges and commissions | Source Annual Report 2017/01

The bank introduced new charges and significantly increased certain existing charges. It then terminated the account relationship and debited considerable administrative charges from the client who had not provided any

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