The complainant claimed that she had opened an account in her name with a legal predecessor of the bank many years ago and that she had given her brother power

[continue reading…]

The customer balanced an account at the bank with an accrued interest balance of less than five francs. He had read reports in the consumer press that the bank had

[continue reading…]

A couple each opened an interest growth savings account with the bank as they considered its terms to be favourable. Upon attaining a specific savings target, the customers intended to

[continue reading…]

The bank had doubts that its long-standing customer was of sound mind and judgement to make asset management decisions and requested confirmation from the Child and Adult Protection Authority (CAPA)

[continue reading…]

The customer and tenant asked the bank to repay a rent deposit as the underlying tenancy had ended more than one year prior to his repayment request and the landlord

[continue reading…]