Account / Savings account / Counter

Refused account information

Category Account / Savings account / Counter | Source Annual Report 2019/01

The complainant claimed that she had opened an account in her name with a legal predecessor of the bank many years ago and that she had given her brother power

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Payment of insignificant interest when the account is balanced

Category Account / Savings account / Counter | Source Annual Report 2019/02

The customer balanced an account at the bank with an accrued interest balance of less than five francs. He had read reports in the consumer press that the bank had

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Savings account with special interest terms

Category Account / Savings account / Counter | Source Annual Report 2018/01

A couple each opened an interest growth savings account with the bank as they considered its terms to be favourable. Upon attaining a specific savings target, the customers intended to

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Acceptance of costs for CAPA clarifications regarding a customer’s mental competence

Category Account / Savings account / Counter | Source Annual Report 2018/02

The bank had doubts that its long-standing customer was of sound mind and judgement to make asset management decisions and requested confirmation from the Child and Adult Protection Authority (CAPA)

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Repayment of a rent deposit

Category Account / Savings account / Counter | Source Annual Report 2018/03

The customer and tenant asked the bank to repay a rent deposit as the underlying tenancy had ended more than one year prior to his repayment request and the landlord

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