Account / Savings account / Counter

Savings account with special interest terms

Category Account / Savings account / Counter | Source Annual Report 2018/01

A couple each opened an interest growth savings account with the bank as they considered its terms to be favourable. Upon attaining a specific savings target, the customers intended to

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Acceptance of costs for CAPA clarifications regarding a customer’s mental competence

Category Account / Savings account / Counter | Source Annual Report 2018/02

The bank had doubts that its long-standing customer was of sound mind and judgement to make asset management decisions and requested confirmation from the Child and Adult Protection Authority (CAPA)

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Repayment of a rent deposit

Category Account / Savings account / Counter | Source Annual Report 2018/03

The customer and tenant asked the bank to repay a rent deposit as the underlying tenancy had ended more than one year prior to his repayment request and the landlord

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Differences in cash deposit at a bank counter

Category Account / Savings account / Counter | Source Annual Report 2018/04

The representative of a cultural association paid in the cash takings from events at a bank counter after first counting the money herself. The cash was accepted by the bank

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