Abuse and fraud

Cash withdrawal limit for customers with dementia

Category Abuse and fraud | Source Annual Report 2018/21

The customer had been diagnosed with the start of dementia. To protect against con artists, he made an agreement with the bank, with help from his son who is authorised

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Fraudulent transfer instructions

Category Abuse and fraud | Source Annual Report 2018/22

The customer, represented by a lawyer, complained about two transfer instructions which had brought about the closure of his account with a credit balance of approximately 100,000 CHF. He claimed

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Misuse of a bank card – interpretation of cardholder’s due diligence

Category Abuse and fraud | Source Annual Report 2017/08

During a burglary of his home, the client had his bank card stolen along with a plain piece of paper with his PIN number written on it. Before the client

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Fraudulent payments made via e-banking

Category Abuse and fraud | Source Annual Report 2017/09

The client was the victim of fraudsters who managed to intercept his e-banking login details and make payments to a company holding an account with an English bank. The bank

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Payment to a fraudster abroad

Category Abuse and fraud | Source Annual Report 2017/10

The client booked an apartment abroad online. In the evening of the day of concluding the contract, she transferred a deposit of around 4000 EUR to the advertiser’s account, which

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