Abuse and fraud

Fraudulently triggered payment

Category Abuse and fraud | Source Annual Report 2019/17

The customer’s e-mail account has been hacked. The unknown perpetrators then succeeded in triggering a payment of CHF 9,000 to a recipient account at an overseas bank by sending an

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Transactions without PIN entry with the contactless function of a stolen credit card

Category Abuse and fraud | Source Annual Report 2019/18

The customer’s wallet with various identity cards and bank cards was stolen while abroad. Since she had not used one of the credit cards that had been stolen for a

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Disputed e-banking transactions

Category Abuse and fraud | Source Annual Report 2019/19

The client who turned to the Ombudsman in the present case was already at an advanced age and was represented by her grandson. She had opened an account with the

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Cash withdrawal limit for customers with dementia

Category Abuse and fraud | Source Annual Report 2018/21

The customer had been diagnosed with the start of dementia. To protect against con artists, he made an agreement with the bank, with help from his son who is authorised

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Fraudulent transfer instructions

Category Abuse and fraud | Source Annual Report 2018/22

The customer, represented by a lawyer, complained about two transfer instructions which had brought about the closure of his account with a credit balance of approximately 100,000 CHF. He claimed

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