The Banking Ombudsman

The Swiss Banking Ombudsman is an independent mediator whose services are free of charge. He deals with specific complaints which are raised against banks based in Switzerland.

The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets.

The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 1,400 a year). Hanspeter Häni act as Banking Ombudsman since September 1, 1995. He is supported by a multilingual team of lawyers, economists and bankers.

The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation, established by the Swiss Bankers Association. The Board of the Foundation consists of independent public personalities and appoints the Ombudsman. Its president is Annemarie Huber-Hotz, who previously acted as Federal Chancellor.