Independent mediation

Alternative dispute resolution or mediation to settle conflicts has proved helpful in many countries and in a variety of areas.

The Banking Ombudsman is independent and neutral. He can provide reliable information and act as a mediator in disputes, helping to avoid costly and sometimes lengthy legal proceedings. The Banking Ombudsman does not have the role of a state court, but simply promotes discussion between the parties.

Instead of acting as a judge, he mediates between the parties and works towards an amicable solution. The parties are not bound by his proposal, but may choose either to accept it or to take other – for example legal - steps. However, experience has shown that, thanks to the expertise of the Banking Ombudsman, negotiated solutions tend to be accepted.

The mediation services of the Banking Ombudsman are free of charge for the banking customer.