Archive for 2019

Market price in the event of forced closure of foreign exchange positions

Category Foreign exchange trading | Source Annual Report 2019/22

The client had a large number of foreign exchange positions in currency pairs at the bank, which were affected by a so-called “flash crash” on 2 January 2019, i.e. a

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Losses from an investment in a structured product

Category Investment advice and asset management | Source Annual Report 2019/09

After a consultation with her client advisor, the client invested in a structured product based on forex transactions. She claimed that she did not understand the essential characteristics of the

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Losses within the scope of an asset management mandate

Category Vermögensverwaltungsmandat | Source Annual Report 2019/08

The client, who was represented by a lawyer, had an asset management mandate with the Swiss subsidiary of a major international bank for many years. The bank gave up part

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Losses within the scope of an asset management mandate

Category Vermögensverwaltungsmandat | Source Annual Report 2019/07

The clients concluded an asset management mandate with the bank in January 2018. After suffering book losses of around 7% of the assets invested in the mandate, they terminated the

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Poor performance of an investment fund

Category Investment advice and asset management | Source Annual Report 2019/06

One client in advanced age invested in an investment fund after receiving advice from the bank. He complained to the ombudsman that the value of his fund units had fallen

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