Archive for 2018

Compensation for a returned international payment

Category Payment transactions | Source Annual Report 2018/07

From his CHF account, the customer ordered a payment in USD to a Canadian recipient via online banking. The payment was returned by the recipient bank due to incomplete information.

[continue reading…]



Misdirected payment

Category Payment transactions | Source Annual Report 2018/06

The customer entered a payment instruction via online banking based on an orange payment slip. In doing so, she entered the wrong reference number by mistake. The sum in question

[continue reading…]



Claim for compensation due to delayed execution of a payment

Category Payment transactions | Source Annual Report 2018/05

During the course of a construction project, the customer had settled a dispute with a contracting partner. As a result, he had to pay a significantly reduced amount in fixed

[continue reading…]



Differences in cash deposit at a bank counter

Category Account / Savings account / Counter | Source Annual Report 2018/04

The representative of a cultural association paid in the cash takings from events at a bank counter after first counting the money herself. The cash was accepted by the bank

[continue reading…]



Repayment of a rent deposit

Category Account / Savings account / Counter | Source Annual Report 2018/03

The customer and tenant asked the bank to repay a rent deposit as the underlying tenancy had ended more than one year prior to his repayment request and the landlord

[continue reading…]