Archive for 2018

Fraudulent transfer instructions

Category Abuse and fraud | Source Annual Report 2018/22

The customer, represented by a lawyer, complained about two transfer instructions which had brought about the closure of his account with a credit balance of approximately 100,000 CHF. He claimed

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Cash withdrawal limit for customers with dementia

Category Abuse and fraud | Source Annual Report 2018/21

The customer had been diagnosed with the start of dementia. To protect against con artists, he made an agreement with the bank, with help from his son who is authorised

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Fee increases during probate proceedings

Category Charges and commissions | Source Annual Report 2018/20

The three sons and heirs of a deceased customer in South America claimed that the bank had refused to allow them access to the account documentation during the probate proceedings

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Fee for failing to provide notice due to breach of notice terms and conditions for a savings account

Category Charges and commissions | Source Annual Report 2018/19

The customer had invested around 1,000,000 CHF with the bank in a savings account with a preferential interest rate. In December 2017, the bank informed him that this type of

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Fee for failing to provide notice due to breach of notice terms and conditions for a savings account

Category Charges and commissions | Source Annual Report 2018/18

The customer wanted to make larger transfers from a savings account in the bank’s e-banking system. He was made aware, by means of an automated notice, that a notice period

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