Archive for 2017

Compliance by the bank with court injunction in the absence of the client’s consent

Category Proof of identity | Source Annual Report 2017/18

The client complained to the Ombudsman about the fact that the bank had submitted mortgage notes from his company’s custody account to the court, without sufficient legal grounds, and that

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No right to information or rights over the assets in a registered savings account without a valid certificate of inheritance

Category Proof of identity | Source Annual Report 2017/16

The party submitting the request had an original savings passbook in the name of his aunt who died in 1984, held with a banking institution for whom the bank was

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Non-acceptance of new general terms and conditions by client

Category Miscellaneous | Source Annual Report 2017/23

Disagreeing with the new General Terms and Conditions (GTC) sent to her by the bank, the client requested the Ombudsman’s mediation due to the bank’s refusal to maintain the GTC

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Misuse of a bank card – interpretation of cardholder’s due diligence

Category Abuse and fraud | Source Annual Report 2017/08

During a burglary of his home, the client had his bank card stolen along with a plain piece of paper with his PIN number written on it. Before the client

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Fraudulent payments made via e-banking

Category Abuse and fraud | Source Annual Report 2017/09

The client was the victim of fraudsters who managed to intercept his e-banking login details and make payments to a company holding an account with an English bank. The bank

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