Archive for 2017

Rental deposit account

Category Legitimation | Source Annual Report 2017/17

The client held a rental deposit account with the bank. Having moved out of the apartment she was renting and for which a rental deposit of 3100 CHF had been

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Incorrect payment instruction in foreign currency

Category Payment transactions | Source Annual Report 2017/14

The owner of a company issued two payment instructions in EUR, on the company’s behalf, of some significance for a total amount of 180,000 EUR to be debited from the

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Succession of a deceased account holder

Category Legitimation | Source Annual Report 2017/19

The ex-wife of a deceased account holder asked the Ombudsman to request that the bank pay her 50% of the assets deposited in an account opened in the deceased’s name.

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Suspension of a power of attorney over the account due to presumed limited mental competence on the part of the client

Category Miscellaneous | Source Annual Report 2017/24

Suspecting limited mental competence on the part of the client, the bank informed the latter’s fiduciary that it was no longer able to honour the power of attorney over the

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Time limits for retaining and providing bank documents

Category Miscellaneous | Source Annual Report 2017/26

The client tried to request details and documents from the bank pertaining to three payments he had made from his account approximately fifteen years earlier. The payments were made into

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