The Banking Ombudsman
- The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
- The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets.
- Marco Franchetti is the actual Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and bankingspecialists.
- The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
- The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
- The arbitration process is free of charge.
Swiss Banking Ombudsman Foundation
- The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
- The Board of the Foundation consists of independent public personalities.
- President of the Foundation is Annemarie Huber-Hotz, Dr. h.c. and former Federal Chancellor.
What to do?
- Please address your complaint initially to your bank and ask for a written response.
- Is the bank's response unsatisfactory, please contact either orally or in writing to the Banking Ombudsman.
- Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
- Please refer to the page Enquires for the detailed steps to follow.
The position statement of the Swiss Banking Ombudsman, dated October 30, 2014, to the consultation of the Federal Financial Services Act (FFSA) can be downloaded here. The document is available
Communications from the Banking Ombudsman are usually available in German and French only.