The Banking Ombudsman

  • The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
  • The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets (Search for assets).
  • Marco Franchetti is the Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and banking specialists.

Independent mediation

  • The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
  • The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
  • The mediation process is free of charge.

Swiss Banking Ombudsman Foundation

  • The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
  • The Board of the Foundation consists of independent public personalities.
  • President of the Foundation is Annemarie Huber-Hotz, Dr. h.c. and former Federal Chancellor.

What to do?

  • Please address your complaint initially to your bank and ask for a written response.
  • Is the bank's response unsatisfactory, please contact the Banking Ombudsman either orally or in writing.
  • Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
  • Please refer to the page Enquires for the detailed steps to follow.
Current topics

Banking Ombudsman newly competent for clients of PostFinance

May 31st, 2016

The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service provider is now

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Selected Cases (available in German and French)

Bargeldbezugskarte: Sorgfalt bei der Aufbewahrung von PIN und Karte

Der Kunde verlangte eine Ersatzkarte, weil ihm das Portemonnaie mit der Bankkarte gestohlen worden sei. Die Bank stellte ihm vorerst den PIN-Code und wenige Tage später die Ersatzkarte zu. Der

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Annual Report

Banking Ombudsman would like to see mitigation of procedural costs

June 29th, 2017

At his annual media conference, the Swiss Banking Ombudsman addressed a long-standing issue for the Ombudsman’s Office, namely bank charges. “Banks are increasingly charging fees for services that have previously

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