The Banking Ombudsman

  • The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
  • The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets.
  • Marco Franchetti is the actual Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and bankingspecialists.

Independent mediation

  • The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
  • The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
  • The arbitration process is free of charge.

Swiss Banking Ombudsman Foundation

  • The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
  • The Board of the Foundation consists of independent public personalities.
  • President of the Foundation is Annemarie Huber-Hotz, Dr. h.c. and former Federal Chancellor.

What to do?

  • Please address your complaint initially to your bank and ask for a written response.
  • Is the bank's response unsatisfactory, please contact either orally or in writing to the Banking Ombudsman.
  • Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
  • Please refer to the page Enquires for the detailed steps to follow.

Executive Summary Annual Report 2013

Jul 3rd, 2014

Foreword Since July 1, 2013, I have been privileged to lead a competent and dedicated team that offers its services with pride. Thanks to the confidence of the foundation board

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Selected Cases (D/F)

Verletzung des Bankgeheimnisses, wenn die Bank den Ausstand auf dem gesetzlich vorgeschriebenen Weg eintreibt?

Jul 2nd, 2012

Der Kunde, im diplomatischen Dienst eines anderen Staates tätig, schuldete der Bank Geld aus Kreditkartenbezügen. Die Bank schrieb der Schweizer Mission bei der UNO und legte einen Kontoauszug mit Details

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Jun 12th, 2013

Communications from the Banking Ombudsman are usually available in German and French only.