The Banking Ombudsman

  • The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
  • The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets.
  • Marco Franchetti is the actual Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and bankingspecialists.

Independent mediation

  • The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
  • The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
  • The arbitration process is free of charge.

Swiss Banking Ombudsman Foundation

  • The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
  • The Board of the Foundation consists of independent public personalities.
  • President of the Foundation is Annemarie Huber-Hotz, Dr. h.c. and former Federal Chancellor.

What to do?

  • Please address your complaint initially to your bank and ask for a written response.
  • Is the bank's response unsatisfactory, please contact either orally or in writing to the Banking Ombudsman.
  • Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
  • Please refer to the page Enquires for the detailed steps to follow.
Current topics

Executive Summary Annual Report 2013

Jul 3rd, 2014

Foreword Since July 1, 2013, I have been privileged to lead a competent and dedicated team that offers its services with pride. Thanks to the confidence of the foundation board

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Selected Cases (D/F)
Media

Banking Ombudsman responds to rising requirements

Jul 2nd, 2015

Banking Ombudsman’s Office adapts to the changing world of banking Increased customer expectations and requirements Financial Services Act must not affect arbitration 2,002 cases dealt with by the Banking Ombudsman

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