The Banking Ombudsman

  • The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
  • The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets (Search for assets).
  • Marco Franchetti is the Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and banking specialists.

Independent mediation

  • The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
  • The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
  • The mediation process is free of charge.

Swiss Banking Ombudsman Foundation

  • The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
  • The Board of the Foundation consists of independent public personalities.

What to do?

  • Please address your complaint initially to your bank and ask for a written response.
  • Is the bank's response unsatisfactory, please contact the Banking Ombudsman either orally or in writing.
  • Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
  • Please refer to the page Enquires for the detailed steps to follow.
Current topics

Negative interest rate for early repayment penalties

January 10th, 2020

The article is published in German and French only.

Selected Cases

Fraudulently triggered payment

Test

The customer’s e-mail account has been hacked. The unknown perpetrators then succeeded in triggering a payment of CHF 9,000 to a recipient account at an overseas bank by sending an

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Press Release 2019

Swiss Banking Ombudsman: ready for FinSA

July 2nd, 2020

The Federal Department of Finance, as the competent authority, has recognised the Banking Ombudsman as an ombudsman’s office within the meaning of the FinSA. Bank is not automatically liable for

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