The Banking Ombudsman

  • The institution Swiss Banking Ombudsman took up its duties in April 1993. Since then the office is well established and deals with an increasing number of enquiries (currently about 2000 a year).
  • The Banking Ombudsman also runs a Central Claims Office for persons searching for dormant assets (Search for assets).
  • Marco Franchetti is the Banking Ombudsman since July 2013. He is supported by a multilingual team of lawyers, economists and banking specialists.

Independent mediation

  • The Banking Ombudsman deals with specific complaints which are raised against banks based in Switzerland.
  • The Banking Ombudsman is independent and neutral and he treats inquiries strictly confidential.
  • The mediation process is free of charge.

Swiss Banking Ombudsman Foundation

  • The office of the Swiss Banking Ombudsman is supported by the Swiss Banking Ombudsman Foundation.
  • The Board of the Foundation consists of independent public personalities.
  • President of the Foundation is Annemarie Huber-Hotz, Dr. h.c. and former Federal Chancellor.

What to do?

  • Please address your complaint initially to your bank and ask for a written response.
  • Is the bank's response unsatisfactory, please contact the Banking Ombudsman either orally or in writing.
  • Once a public authority is actively involved (e.g. a court, administrative body or prosecuting office), it is generally too late for the Banking Ombudsman to become active.
  • Please refer to the page Enquires for the detailed steps to follow.
Current topics

Banking Ombudsman newly competent for clients of PostFinance

May 31st, 2016

The Board of Directors of the Swiss Bankers Association (SBA) approved the membership request of PostFinance on 19 May 2016. By joining the SBA, the financial service provider is now

[continue reading…]

Selected Cases

Compliance by the bank with court injunction in the absence of the client’s consent

Test

The client complained to the Ombudsman about the fact that the bank had submitted mortgage notes from his company’s custody account to the court, without sufficient legal grounds, and that

[continue reading…]

Annual Report

25 years of the Banking Ombudsman: as relevant as ever.

June 28th, 2018

In 2017, the Swiss Banking Ombudsman dealt with 2027 cases. Charges and early redemption penalties remain the most common issues. The Ombudsman calls for willingness to compromise. Case studies also

[continue reading…]